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IQPC Award Winners Lloyd’s Register & Improve Business
London, UK, April 20th 2009

Improve Business are proud to announce that client Lloyd’s Register won three industry awards at the International Quality and Productivity Center’s (IQPC) 10th International Process Excellence Summit on April 22, 2009 in London. The awards recognise projects that demonstrate best practices for strategy and implementation of business transformation and process excellence initiatives.
 
Estelle Clark, Lloyd’s Register Group Business Assurance Director said, “We launched our Business Assurance Programme in April 2008 to drive the execution of our new five year strategy, linking business performance measurement with the strategic goals. We also set out to deliver business process improvement projects by using a structured approach to problem solving and solution implementation.”
 
“In a very short space of time, we built and developed our internal team and expertise and the initial improvement projects we launched were demonstrating tangible process improvements. These awards recognise the hard work that the teams have put in, and enable us to celebrate publicly the achievements and improvements making the lives of our clients and employees easier.”
 
Lloyd’s Register won in three categories:
• Best process excellence start up programme
• Best process improvement project in service and transaction
• Best project delivered in under 90 days.
It was also shortlisted as a finalist in a fourth category, best project contributing to innovation.

On receiving the awards, Michael Howarth, Improve Business Managing Director stated: “To have won three of the awards gives me an enormous sense of pride in what we achieved together, and validates that both the results we achieved and the new approaches that we have taken are world-class.  This has truly put Lloyd’s Register on the map for Quality and Business Assurance.  The team deserve these international awards as a reward for the significant amount of hard work and effort that they have invested to improve processes at Lloyd’s Register.”